What is Crisp?

Crisp is a customer messaging platform with a shared inbox, website live chat widget and mobile apps. Its AI agent, Hugo, answers customer conversations using website content, knowledge base articles, Q&A snippets and uploaded files you provide.

Who it's for

Small and growing support teams that want live chat and a shared inbox, with optional AI replies. Crisp bills per workspace with a set number of seats per plan, and lists a Plus plan with 20+ seats and Enterprise for larger organizations.

Pros & cons

Strengths

Crisp lists a Free plan with 2 seats and 100 customer profiles that includes the website chat widget, shared inbox, mobile apps, chat SDKs, contact form and e-commerce integrations.
Crisp says Hugo is included by default from the Mini plan with monthly credits ($5 Mini, $25 Essentials, $75 Plus), and that workflows are not billed as Hugo usage.
Crisp's help center says Hugo learns from website content, knowledge base articles, Q&A snippets and TXT, CSV or PDF files, and can use native integrations and custom MCP servers to look up data or take actions within rules you set.
Crisp's help center says Hugo is not trained on all conversations in your inbox and does not automatically learn from resolved conversations.
Essentials adds an omnichannel inbox, workflow builder, knowledge base and routing rules. Crisp lists channels including email, WhatsApp Business Platform, Instagram DM, Messenger, SMS, Line and Viber, plus phone through Aircall or Ringover.
With Pay-As-You-Go turned on, Crisp says Hugo keeps answering after included credits run out, and you can set billing limits. Crisp lists a 14-day free trial and 50% off for nonprofits and students via a promo code.

Limitations

The Free plan includes no Hugo credits, and Free is capped at 2 seats and 100 customer profiles.
Hugo is metered in USD credits that reset monthly. Without Pay-As-You-Go (off by default), Hugo stops answering when credits run out and new conversations go to human operators.
Crisp's help center estimates a Hugo-handled conversation at about $0.05 to $0.10, and says cost varies with message length, knowledge size, language and the model chosen. Trial usage also consumes credits.
Pricing is per workspace, so cost steps up when you pass a plan's seat count (Mini 4, Essentials 10, Plus 20+). The pricing page lists additional agents at $10 a month per seat for Plus, and some integrations and extra contacts are opt-in extras.
Crisp's yearly-billing help article says yearly payment is prepaid and you cannot request a refund for the prepaid year. It also says yearly billing is only available with some payment methods and mentions no yearly discount. The pricing page shows prices excluding VAT.

Plans and pricing

Free: $0. 2 seats, 100 customer profiles, chat widget, shared inbox, mobile apps, no Hugo credits.
Mini: $45 a month. 4 seats, 5,000 profiles, $5 Hugo credits (about 90 conversations), shared email inbox, custom email domain.
Essentials: $95 a month. 10 seats, 50,000 profiles, 2 sub-inboxes, $25 Hugo credits (about 450 conversations), workflows, knowledge base, routing rules.
Plus: $295 a month. 20+ seats, 200,000 profiles, 5 sub-inboxes, $75 Hugo credits (about 1,350 conversations), ticketing, white labelling, 100+ integrations.
Enterprise: Custom. Quote only via demo request; lists dedicated onboarding and a personalized SLA.

Prices were read from Crisp's official pricing page, which lists monthly prices per workspace with a $ sign, no currency code, and VAT not included. The page text did not show yearly prices or a yearly discount, and the per-plan comparison checkmarks could not be read, so plan feature notes come from plan descriptions and help articles. Confirm on the live pricing page whether yearly billing is cheaper.

Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗

Sources

This profile was compiled from these public pages. We have not run hands-on tests.

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Crisp — at a glance

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