What is Freshdesk?
Freshdesk is a customer support helpdesk from Freshworks. It handles ticketing, a shared inbox, a customer portal and a knowledge base. Optional Freddy AI add-ons cover a customer-facing AI Agent and an agent-assist Copilot.
Who it's for
Support teams that handle customer requests by email and other channels. The plans scale from small teams to larger ones that need SLAs, routing rules and audit logs.
Pros & cons
Strengths
- Three paid plans (Growth, Pro, Enterprise), starting at $19 per agent per month billed annually
- 14-day free trial
- Freddy AI Agent: 500 sessions included for new customers on every paid plan
- A Free Program for Freshdesk (not Omni) covers up to 2 agents for 6 months, with ticketing, a knowledge base and email support
- The Enterprise plan lists skill-based routing, sandbox, audit logs and IP whitelisting
Limitations
- Freddy AI Copilot is a separate add-on at $29 per agent per month, listed for Pro and Enterprise
- Freddy AI Agent sessions beyond the first 500 cost $49 per 100 sessions
- The Free Program is limited to 2 agents and 6 months, and is not shown on the public pricing page
- Multilingual helpdesk and multiple SLA policies start on Pro; skill-based routing, sandbox and audit logs are Enterprise only
Plans and pricing
- Free Program: $0. Up to 2 agents for 6 months. Freshdesk only, not Omni.
- Growth: $19 per agent/month billed annually. Ticketing, shared inbox, portal and knowledge base.
- Pro: $55 per agent/month billed annually. Adds multilingual helpdesk, custom dashboards and multiple SLAs.
- Enterprise: $89 per agent/month billed annually. Adds skill-based routing, sandbox and audit logs.
We did not find a monthly-billing price on the current pricing page.
Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗
Sources
This profile was compiled from these public pages. We have not run hands-on tests.
Freshdesk — at a glance
Freshdesk is a customer support helpdesk from Freshworks. It handles ticketing, a shared inbox, a customer portal and a knowledge base. Optional Freddy AI add-ons cover a customer-facing AI Agent and an agent-assist Copilot.
Try Freshdesk →