What is Tidio?

Tidio is a customer service platform with live chat, a shared inbox for email and social messages, ticketing, a visual Flows chatbot builder and Lyro, an AI agent that answers from content you supply. It runs as a website chat widget with desktop and mobile apps, and connects to Messenger, Instagram, WhatsApp and email.

Who it's for

Teams that want live chat, a helpdesk and an AI agent in one tool; Tidio's own materials focus on online stores and list Shopify, WooCommerce, WordPress and Wix among platforms. Tidio says Lyro answers only from the content and guidance you provide and hands off to a human or creates a ticket when it cannot answer.

Pros & cons

Strengths

Tidio's pricing page lists live chat, ticketing, email management, live video calls, a visual Flows builder, an AI reply assistant and Copilot on the Free plan, with 10 seats.
Tidio's help center says Lyro works in English plus 47 other languages and can be enabled on live chat, Messenger, Instagram, WhatsApp and email tickets.
Tidio says Lyro learns from FAQ pages, uploaded files, manual Q&A pairs, URLs and solved chats, and Lyro's handoff can transfer the chat, keep it, or create a ticket with a transcript.
Tidio says Lyro Smart Actions can handle tasks such as order updates, lead qualification and routing tickets, and Guidance lets you set tone and escalation rules; the free Lyro tier includes one Guidance item and one Smart Action, paid tiers up to three of each.
Tidio's FAQ lists integrations with Shopify, WordPress, WooCommerce, Wix, HubSpot, Salesforce, Zendesk, Zoho CRM, Microsoft Dynamics 365 and Pipedrive, and says every plan has a 7-day free trial with no credit card.
Tidio's FAQ says data is encrypted in transit (TLS 1.2+) and at rest (AES-256), hosted on AWS in EU data centers, and a DPA is available on request; its AI Terms say input and output are not used to train foundation models exposed to other customers, with opt-out of improvement training via support.

Limitations

The Free plan is capped at 50 billable conversations a month (counted per project, not per agent); when the cap is reached you can no longer see or respond to incoming messages, and Flows reach only 100 unique visitors a month.
Lyro on the Free plan has a non-renewable lifetime quota of 50 conversations; monthly Lyro quotas (50 to 1,000 conversations) need the paid Lyro AI Agent add-on, from $32.50 a month. A Lyro conversation counts at the first Lyro reply in a new thread, and a thread closes after 15 minutes of inactivity, so one visitor can use several. The help article does not say what happens when a paid Lyro quota runs out.
Features are tiered: the pricing page puts macros, advanced analytics, user permissions and automatic chat assignment at Growth, departments, custom branding and Slack notifications at Plus, and SSO, compliance features and pay-per-resolution billing at Premium; removing Tidio branding is a $16.67 a month add-on on Growth.
Tidio's own pages disagree: the Lyro page says both 'Pay just $0.5 per conversation' and 'starts from $0.5'; it says Lyro integrations (Zendesk, Intercom, Salesforce) are 'available with Tidio Premium' but Lyro Connect is 'only with Plus and Premium'; the pricing page lists Growth as 'From 250' and 'Up to 2 000' conversations; and the FAQ describes the Free chat limit as both 50 unique visitors and 50 conversations.
The Terms of Service say Tidio is not obligated to provide a refund for any reason and that no refund covers more than three months of service; the FAQ says no refunds are given for the rest of the billing period after you cancel. The AI Terms say AI output may be inaccurate and must be verified, and Tidio's privacy policy says some data may be processed in the United States.

Plans and pricing

Free: $0. 10 seats, 50 billable conversations a month, 50 lifetime Lyro conversations, 100 Flows visitors a month; no live visitors list or operating hours.
Starter: $24.17 a month billed annually. 10 seats, 100 billable conversations; adds live visitors list and operating hours; page lists 50 one-off Lyro conversations and 100 Flows visitors.
Growth: From $49.17 a month billed annually. 10 seats, 250 up to 2,000 billable conversations; adds advanced analytics, user permissions, automatic chat assignment and macros.
Plus: From $300 a month plus monthly usage. Custom limits and seats, departments, custom branding, dedicated success manager, discounted usage rates, Lyro Connect.
Premium: Contact sales. Lyro from 3,000 conversations, pay-per-resolution billing, SSO, compliance features, Slack support.
Lyro AI Agent add-on: From $32.50 a month. From 50 Lyro conversations a month, up to 1,000 on self-serve; 7-day free trial; up to 3 Guidance items and 3 Smart Actions.
Flows add-on: From $24.17 a month. From 2,000 visitors reached a month, up to 100,000 on self-serve; adds advanced flow analytics.

Prices were read from Tidio's official pricing page and FAQ; the FAQ says Starter ($24.17) and Growth ($49.17) are billed annually, and the pricing page has a Monthly / 'Annually (2 months free)' toggle. The monthly-billing prices, add-on billing basis and prices in other currencies could not be read. Confirm on the live pricing page.

Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗

Sources

This profile was compiled from these public pages. We have not run hands-on tests.

Summary

Tidio — at a glance

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