What is Gorgias?
Gorgias is a helpdesk for ecommerce stores that gathers customer support tickets from email, chat, social and other channels in one inbox. It also sells an AI Agent add-on that can answer and resolve conversations, and it connects to stores on Shopify, BigCommerce, Magento and WooCommerce.
Who it's for
Gorgias aims at online stores that want a support inbox tied to order data, with automation and an AI Agent. Its own pages describe plans that scale from 50 to 5,000 tickets a month, with an Enterprise tier for larger brands.
Pros & cons
Strengths
- Gorgias docs say AI Agent can act in connected apps, for example updating an address in Shopify or cancelling a subscription in Loop Subscriptions, and can follow multi-step Guidance such as handling a return.
- Gorgias docs list AI Agent channels as chat, email, SMS (add-on), Instagram DMs, Facebook Messenger and WhatsApp, and say it hands off to a human when a request is a handover topic or fails a quality check.
- Gorgias says a ticket is billable only when at least one message is sent from the helpdesk, and that inbound tickets with no reply and tag, assignee or note changes are not billable.
- The Gorgias plan guide lists integrations with Shopify, BigCommerce, Magento and WooCommerce, plus partners such as Loop Returns, Yotpo, Recharge, Bloomreach and Attentive, and says there are 100+ apps.
- Gorgias says it uses Google Cloud Platform hosting with EU merchants hosted in the EU, is SOC 2 Type II compliant, and that data AI Agent accesses does not train OpenAI or other third-party models.
- Gorgias says overages use a soft cap: customers are not cut off and extra tickets are billed at the end of the cycle.
Limitations
- Billing is usage-based: each billable ticket counts toward a monthly limit, and tickets over it cost extra ($0.40 each on Starter and Basic, $0.25 on Pro per the Gorgias plan guide).
- AI Agent is priced separately from the helpdesk. Gorgias docs say a fully resolved ticket incurs both a ticket fee and an automation fee, while a handed-off ticket incurs only the ticket fee. Its AI pricing blog says $0.90 per resolved interaction on most plans and $1 on Starter, with overage of $1.00 to $2.00 (monthly) or $0.83 to $1.67 (annual) on Support-only plans and $1.50 on Support + Shopping Assistant.
- Gorgias pages disagree on AI Agent: the pricing page says it is included on every plan and charged only on resolution, the plan guide says it starts at $250 a month as an add-on, and the AI pricing blog says it is an add-on priced separately with 90 to 2,500+ included interactions.
- Gorgias pages disagree on seats: the pricing page says plans are not priced per agent, while the plan guide lists 3 agent seats on Starter and Basic and unlimited on Pro and Advanced. Voice (from $70 a month plus usage per the guide) and SMS are extra and billed by volume.
- There is no permanent free plan; the trial is 7 days, allows up to 10 email ticket messages and does not let you publish a help center. Accounts created before May 28, 2025 may be on legacy pricing, and Gorgias warns legacy rate sheets may differ from the actual subscription. The docs do not describe refund or cancellation terms.
Plans and pricing
- Free trial: $0. 7 days, no credit card; up to 10 email ticket messages, no help center publishing.
- Starter: $10 a month, billed monthly. 50 billable tickets a month, email only, 3 agent seats per the plan guide; $0.40 per extra ticket. No annual option.
- Basic: $60 a month billed monthly, or $50 a month billed annually (Reported). 300 billable tickets a month, email and live chat, Rules, Help Center; $0.40 per extra ticket. Annual billing is discounted by up to 17%.
- Pro: $360 a month billed monthly, or $300 a month billed annually (Reported). 2,000 billable tickets a month, unlimited agents, all channels except Voice and SMS; $0.25 per extra ticket per Gorgias (an outside source reports $0.36).
- Advanced: $900 a month billed monthly, or $750 a month billed annually (Reported). 5,000 billable tickets a month, described as Pro plus premium support; custom overage rate.
- Enterprise: Custom. Custom ticket volume and pricing; the plan guide lists Voice, SMS, API access and custom integrations.
The live pricing page showed headline claims but no plan prices when fetched, so monthly prices and limits were read from Gorgias's plan guide blog (updated May 14, 2026). Annual amounts are Reported from a third-party article (DragApp) that says it checked the live page on October 14, 2026, and were not confirmed on a Gorgias page. Prices are in USD. Confirm on the live pricing page.
Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗
Sources
This profile was compiled from these public pages. We have not run hands-on tests.
- gorgias.com/pricing
- gorgias.com/blog/gorgias-plan
- gorgias.com/blog/ai-agent-pricing
- docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385
- docs.gorgias.com/en-US/legacy-pricing-for-helpdesk-and-ai-agent-sub...
- docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agen...
- docs.gorgias.com/en-US/how-gorgias-ai-agent-works-1997817
- helpcenter.gorgias.com/en-US/articles/ai-agent-and-automations-135134
- dragapp.com/blog/gorgias-pricing
Gorgias — at a glance
Gorgias is a helpdesk for ecommerce stores that gathers customer support tickets from email, chat, social and other channels in one inbox. It also sells an AI Agent add-on that can answer and resolve conversations, and it connects to stores on Shopify, BigCommerce, Magento and WooCommerce.
Try Gorgias →