What is LiveChat?
LiveChat is a live chat and customer messaging tool for websites, sold under the Text brand. It adds an AI Agent that answers visitors from your website, files and articles, and it runs as a web app, a desktop app for macOS and Windows, and a website widget.
Who it's for
The vendor aims it at support and sales teams that want chat on their site, from small teams on Essential to larger teams on Growth or Enterprise. Enterprise is positioned for larger teams, custom AI Agents and custom usage limits.
Pros & cons
Strengths
- The pricing page lists a 14-day free trial of the full plan with no credit card required on Essential and Growth; Enterprise starts with a sales call.
- The AI page says the AI Agent answers from websites (up to 5,000 pages per site, rescanned on a schedule you set), uploaded files up to 50 MB each (PDF, DOCX, PPTX, TXT, CSV, MD) and articles written in Text.
- The AI page says visitors can ask for a person and the AI transfers the chat to your team, or creates a ticket if no teammate is free within 30 seconds.
- The pricing page lists channels on all plans: website widget, in-app, Messenger, SMS through Twilio and a live Shopify catalog, plus WhatsApp and integrations for Shopify, WordPress, WooCommerce, BigCommerce, Squarespace and Webflow.
- The AI page says Text is SOC 2 Type 2 audited and built for GDPR and CCPA compliance; it also lists PCI DSS SAQ A and WCAG 2.2.
- The AI page says a resolution counts once per conversation when the AI Agent answers at least one question on its own; transferred chats with no AI answer, spam and greetings do not count.
Limitations
- There is no free plan; the pricing page lists only paid plans after the 14-day trial.
- Essential includes 10 AI resolutions a month and Growth includes 200. The AI page says the AI Agent stops taking new chats when the allowance runs out until you buy a package (50 resolutions for $49.50), and unused resolutions do not roll over.
- Essential keeps chat history for 60 days, tracks 50 live visitors and allows 3 proactive campaigns; Growth lists unlimited history, 400 visitors and 30 campaigns. The pricing page's comparison table marks multilingual support (48 languages) as Growth and Enterprise, and SSO, audit logs and white label as Enterprise.
- Prices are per user. The subscription policy says refunds are not given on processed payments, and cancellation keeps the subscription active until the end of the paid period.
- The vendor's pages disagree: the pricing page lists Essential, Growth and Enterprise at $19, $79 and custom, while the help pages on choosing a plan (updated Mar 13, 2026) and the subscription policy still name Starter, Team and Business at $19, $49 and $79 per agent a month billed annually.
- The AI page does not say whether customer data is used to train AI models; it points to a Privacy Policy and Data Processing Addendum that were not read.
Plans and pricing
- Essential: $19 a month billed annually, or $25 monthly. Per user. 1 AI Agent, 10 AI resolutions a month, 5 reply suggestions and 5 AI text edits per user a month, 60-day chat history, 50 live visitors, 2 GB storage plus 50 MB per user, 10,000 API calls a month.
- Growth: $79 a month billed annually, or $99 monthly. Per user. Up to 10 AI Agents and 10 teams, 200 AI resolutions a month, 50 reply suggestions and 100 AI text edits per user a month, unlimited chat history, 400 live visitors, chat supervision and takeover, reports, 15 GB storage plus 100 MB per user, 20,000 API calls a month.
- Enterprise: Custom. Custom AI Agents and usage limits; adds SSO, audit logs, SLAs, white-label widget and invoice or purchase-order payment (some items marked Coming soon). Requires a call with sales.
Prices were read from the official pricing page, in USD, per user, excluding tax; the AI page agrees on the resolution package price. Add-ons listed are 50 extra AI resolutions for $49.50 and 100,000 extra API calls for $29.50. Help pages still show Starter, Team and Business plans, so confirm on the live pricing page.
Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗
Sources
This profile was compiled from these public pages. We have not run hands-on tests.
LiveChat — at a glance
LiveChat is a live chat and customer messaging tool for websites, sold under the Text brand. It adds an AI Agent that answers visitors from your website, files and articles, and it runs as a web app, a desktop app for macOS and Windows, and a website widget.
Try LiveChat →