What is Voiceflow?

Voiceflow is a platform for building and running AI customer support agents. Its docs list web chat (with a voice mode), phone, SMS and REST API channels, and the company says it is not a helpdesk.

Who it's for

Voiceflow's pages describe it for businesses that want AI support agents handing off to the helpdesk or contact center they already use, with a separate agencies and partners offer. The company says the Free plan is for trying the product and is not suited to production.

Pros & cons

Strengths

Voiceflow's AI info page lists web chat with voice mode, phone, SMS and custom interfaces through the REST API as channels.
It lists native tools for Zendesk, Salesforce, HubSpot and Shopify, plus live agent handoff to Zendesk, Genesys, UJET, Kustomer or Dixa.
Each project has one agent built from a global prompt, playbooks, workflows, tools (API calls, code functions, MCP tools), a knowledge base, and separate build, test and production environments.
Voiceflow says phone numbers can be provisioned by it in the US and Canada or connected from Twilio, Vonage or Telnyx.
Voiceflow lists SOC 2 Type II, ISO/IEC 27001:2022 and GDPR compliance, and support for HIPAA-compliant deployments.
Its billing docs say viewers are free and unlimited on all plans, and every paid plan includes some editor seats.

Limitations

Voiceflow's public pricing page shows no dollar figures for self-serve plans; prices are read from the in-app Plans screen, older announcements and third-party articles.
The billing docs say the Free plan has a one-time credit grant that does not renew, while an April 2025 Voiceflow post and a December 2025 third-party article describe 100 credits a month; the two do not agree.
Usage is metered on top of the plan fee. The credits pricing table lists $0.005 per user chat message and $0.05 per phone minute, plus per-model LLM, speech-to-text and text-to-speech rates.
Extra editor seats, extra phone numbers and higher concurrent-call limits are add-ons. An April 2025 Voiceflow post gave extra editors at $50 a month; the current docs give no seat price.
Enterprise (SSO, private cloud hosting, custom credit allotments) is billed per contract with no published price, and PII redaction is an optional add-on.

Plans and pricing

Free: $0. For trying out the product, limited features, not for production. Docs describe a one-time credit grant that does not renew (Reported: $1 credit, one editor).
Pro: $60 a month, or $54 a month billed annually (Reported). For individual builders, access to all LLM models, higher agent limit than Free. Reported: plan fee returned as usage credit, 20 projects, 2 workspaces, 5 concurrent calls.
Business: $150 a month, or $135 a month billed annually (Reported). For growing teams, with LLM fallback models and priority support. Reported: 5 workspaces, 15 concurrent calls, staging.
Enterprise: Custom, billed per contract. Unlimited product usage, SSO, private cloud hosting, custom credit allotments; PII redaction is an optional add-on.

The official pricing page showed no prices; $60 and $150 a month come from the Voiceflow credits post (April 2025, annual discount 10%) and a September 2026 third-party article, and the 2025 post used older credit tiers. Plan descriptions come from Voiceflow's billing docs. Confirm on the live pricing page and in the in-app Plans screen.

Details checked October 2026 against the vendor's own pages. Prices and limits change, so confirm before you buy. Official pricing page ↗

Sources

This profile was compiled from these public pages. We have not run hands-on tests.

Summary

Voiceflow — at a glance

Voiceflow is a platform for building and running AI customer support agents. Its docs list web chat (with a voice mode), phone, SMS and REST API channels, and the company says it is not a helpdesk.

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Voiceflow

At a glance